Fortune 50 food brand saves $1M+ via automation

This Fortune 50 food and beverage leader runs customer and employee workflows across more than two hundred countries. Even “simple” service operations became expensive when tickets arrived in multiple languages or rewards programs required humans to review millions of proof-of-purchase images for fraud.

Legacy ticket tooling leaned on a third-party service to interpret ServiceNow requests and manually route them—slow, costly, and hard to audit. Separately, the popular global rewards experience demanded manual review of up to two million receipts per year to keep promotions fair.

The organization needed automation that could:

• Increase speed and reduce the operating cost of global ticket management
• Shrink manual effort in high-volume receipt review without sacrificing control
• Route structured data to the correct department regardless of customer language

Automating ServiceNow intake

Kognitos replaced the brittle manual triage loop with automation that runs continuously—24 hours a day, every day of the year. A custom endpoint updates ServiceNow ticket records the moment requests arrive so the right internal team owns the work immediately, regardless of whether the customer wrote in Spanish, Portuguese, English, or another supported language.

Because business users adapt the English-described playbooks per country, the organization keeps one automation spine while still honoring local regulatory and system differences—exactly the model that unlocked more than ninety thousand hours saved annually alongside multi-million-dollar cost avoidance.